VastgoedAI

How we built an AI platform that handles tenant questions, organises reports and gives landlords a clear overview.

For: Dutch landlords
What we did: From concept to platform
Channel: WhatsApp

VastgoedAI: reports neatly organised by type and status

WhatsApp chat: the AI recognises a broken tap and confirms the report

Letting is busy enough.

A repair via WhatsApp. A rent question by email. A complaint on the phone. Without one central overview, the admin grows with every property.

Tenant texts. AI picks it up.

A question, a photo or a repair request. The AI asks follow-up questions and records what is going on. Simply via WhatsApp, through the official WhatsApp Business API.

vMetavastgoed

Wed 24 Jun

Thanks for the photo! I can see a broken tap in the bathroom or toilet. Is that right? Then I will pass it on straight away.08:51

Correct09:26 ✓✓

Great, that's noted! Just let me know if there is anything else.09:27

Everything in one place.

From maintenance to stock. See what is happening, at which property and what the status is.

Overview of maintenance and stock reports, locations and statuses

The context, the photo and the follow-up.

Every report gets its own file, with a summary, a category and every step towards a solution.

UnderstandThe AI categorises the report.
DecideThe manager chooses the next step.
Follow upEvery step stays on record.

Report of a dirty air filter with summary, details, progress and the tenant's photo

The overview at a glance.

Open, urgent and resolved reports together. You see straight away where attention is needed.

Dashboard with open, urgent and resolved reports

Less admin.
More overview.

Instant answersTenants get an answer day and night.
Everything in viewLandlords keep track without inbox chaos.
Room to growLess time on admin, more on growth.

Your process.
Our next case.

Lots of recurring questions and manual follow-up? The same approach makes your customer contact and processes simpler too.

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